Refund Policy

Because the website uses the Instant Payment Notification System (IPN), which allows our service to be performed immediately after the processing fee has been paid, we have a NON-REFUND policy. The cost of the ESTA application is non-refundable, and should another US ESTA exist or be found for the traveler (s), we will not be able to refund our fee.

We also take exceptional cases into account in the event of anything beyond our control, and we will take refunds into account on a case-by-case basis. Send us an e-mail to

Citizens of VWP (Visa Waiver Program) member countries are required to obtain an electronic travel authorization system in order to travel to or through the United States.
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